Sept 2024 — Jan 2026Client Success
MEDVA / Deel PH EOR Services
IT Client Success Manager
Created effective onboarding processes for staff and clients, structured automation, developed encrypted BYOD environments, and helped ensure ISO and HIPAA-compliant operations while managing IT implementation specialists.
Nov 2022 — July 2024Operations Leadership
NXTGEN Industries
IT Operations Director
Led technical direction and business-facing systems strategy, combining leadership and technical execution to deliver stronger digital value for the brand and its stakeholders.
Nov 2021 — Nov 2022Support Leadership
EMAPTA Philippines Inc.
Senior Support Engineer Lead / Supervisor
Troubleshot and resolved escalated issues across cloud applications, UI, databases, server networks, and certificate renewals while leading support engineers and running recurring SLA sync meetings with stakeholders.
June 2020 — October 2021Software Support
SAP Philippines
Software Support Engineer
Served as a technical authority for SAP Learning Management Systems, resolving front-end and back-end issues using HTML, JavaScript, SCORM, and database coordination while supporting SCRUM and sprint stakeholder workflows.