IT Operations Director / Client Success

Scaling systems. Powering execution.

I’m Adam Raymond Belda, a Certified Project Manager and Scrum Master with 13+ years of IT experience across operations, software support, automation, CRM systems, client success, and digital delivery.

13+ Years in IT, systems support, and operations leadership
4 Core enterprise roles spanning support, operations, and client success
10+ Major platforms, products, and digital ecosystems contributed to
Adam Belda portrait

Adam Raymond Belda

General Trias City, Cavite 4107
abelda@gemucubesolutions.com
+63 947 895 4125

Portfolio 2026
About

Strategic technical leadership with delivery-first thinking.

Adam brings a rare combination of technical depth, project leadership, client success, and digital execution, with hands-on experience across software architecture, support systems, automation, and business growth.

Passionate about building scalable systems, improving workflows, and bridging technical and non-technical stakeholders to deliver high-quality digital outcomes.

Role IT Operations Director / Client Success Leader
Specialties Operations, CRM systems, automation, web development, project delivery, support leadership
Education Mapua Malayan Digital College · BSIT (Software Development)
Lyceum of the Philippines University - Cavite · AB Multimedia Arts
Experience

Built on enterprise support, operations leadership, and client delivery.

From SAP support and escalation handling to directing IT operations and compliance-focused onboarding systems, Adam’s background is built for modern digital organizations.

Sept 2024 — Jan 2026Client Success

MEDVA / Deel PH EOR Services

IT Client Success Manager

Created effective onboarding processes for staff and clients, structured automation, developed encrypted BYOD environments, and helped ensure ISO and HIPAA-compliant operations while managing IT implementation specialists.

Nov 2022 — July 2024Operations Leadership

NXTGEN Industries

IT Operations Director

Led technical direction and business-facing systems strategy, combining leadership and technical execution to deliver stronger digital value for the brand and its stakeholders.

Nov 2021 — Nov 2022Support Leadership

EMAPTA Philippines Inc.

Senior Support Engineer Lead / Supervisor

Troubleshot and resolved escalated issues across cloud applications, UI, databases, server networks, and certificate renewals while leading support engineers and running recurring SLA sync meetings with stakeholders.

June 2020 — October 2021Software Support

SAP Philippines

Software Support Engineer

Served as a technical authority for SAP Learning Management Systems, resolving front-end and back-end issues using HTML, JavaScript, SCORM, and database coordination while supporting SCRUM and sprint stakeholder workflows.

Projects & Contributions

From websites and apps to logistics platforms and game ecosystems.

Adam’s portfolio covers web builds, application contributions, remote freelance work, and support for high-traffic digital products across multiple industries.

Developed Websites

Built and supported websites including taskproleague.com, nxtgenindustries.com.au, business.gemucube.com, gemucube.com, karlaniiinz.com, and travelwithkarla.com.

Co-Developed Applications

Contributed to products and platforms such as GrabPay Wallet, PayMaya, Booking.com, Agoda, FoodPanda Wallet, Watsons eCommerce, Security Bank Mobile App, e2open Cloud Logistics, Unilever TMS, and Maersk Ocean Shipping TMS.

Remote Freelance Experience

Worked across Lemon Wallet, Colorado Doctor of Chiropractic, Impero, and Dubai MetroRail System on executive support, video editing, payment workflows, SEO, and robotics-related initiatives.

Featured Scope

A multidisciplinary portfolio spanning operations, digital production, software support, brand systems, and user-facing platforms.

Skills

Technical, operational, and creative systems expertise.

A broad toolkit across CRM, automation, content systems, analytics, project delivery, and creative production.

Salesforce ServiceNow Zoho AgileCRM ClickUp Atlassian WordPress Elementor Pro Adobe Illustrator Photoshop Premiere Pro Google Analytics 4 SEO Analysis Google Workspace Microsoft 365 Project Management Automation Workflows CRM Configuration
Additional Strengths
  • Social media management and content creation
  • Business development and lead generation
  • Press release and article writing
  • Scrum, sprint, and stakeholder coordination
  • Support leadership and escalation management
  • Client onboarding, compliance, and operations structuring
Call To Action

Need an operations leader who understands both systems and outcomes?

Adam helps businesses streamline operations, support clients at scale, improve workflows, and execute digital systems with technical clarity and business impact.

Available for operations leadership, client success, digital systems strategy, CRM optimization, and technical project execution.

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